Refund Policy

Last updated on December 21, 2010

General Project Services

All projects require a deposit before work can commence. Once paid, these fees are non-refundable. Each project has a detailed service agreement that must be signed by the client before work can start. As these projects are completely custom, there are no refunds available, however, Umbrella Media will work within reasonable means to ensure that our clients requests are fulfilled. Maintenance work that is billed for existing clients is non-refundable.

Web Site Hosting

Web Hosting fees are non-refundable. Customers need to submit a request in writing to cancel their hosting account prior to their payment term renewal date.

Online Marketing and SEO Services

Due to the nature of these services, no refunds are given for consulting fees paid to Umbrella Media.